Why Your Business Should Not Abandon Facebook

FB gets a bad rap when it comes to privacy - and deservedly so. But do we really need to throw the baby out with the bath water? If we as individuals are just a little more diligent, wouldn't this be a non-issue? Educate yourself and be careful out there - social networking is more viable now than ever.
http://www.itworldcanada.com/news/why-your-business-should-not-abandon-facebook/140729-pg1

Don't blink - is the iPhone unhip already?

http://www.cnn.com/2010/TECH/05/21/cashmore.iphone.cool/index.html

Beware of where your used photocopiers go!

As technologists we try to instill security concerns in all clients - this news story is altogether interesting and disturbing. http://www.wimp.com/copymachines/

Snitching about piracy not always the way to go - or is it?

New commercials from our friends at Microsoft et al telling employees to narc out their companies for illegal software is definitely morally ambiguous - but so is theft. What say you?

http://www.thestar.com/living/article/807794--snitching-about-piracy-not-always-the-way-to-go

Attending the Connectwise Canadian User Group Conference in Toronto!

Big Surprise - Customer Service is THE most important part of a successful business

Results from a report belonging to Genesys Telecommunications out of Asia showed that Singaporeans' greatest source of satisfaction from customer service came from proactivity, with 74 per cent of respondents saying so, followed by competency (48 per cent), convenience (41 per cent) and personalized service (35 per cent).

IT Managed Services lives or dies by customer satisfaction, and the challenge is always getting the front line warriors to understand, live and breathe this philosophy - how lucky we are here in PACEland!

Yet another Facebook hoax about charges for service

Facebook is not - I repeat NOT - charging for services. It is a well documented hoax that pops up every few months. Check SNOPES to read more.